Questions and answers

Dispatched within 3 days, then 4 to 7 days in transit. We email you the moment the parcel is dispatched, with a tracking link when the carrier gives us one. You can cancel for a full refund at any point before that.

Soldier, a guitar strap brand in China. The logo is embossed into the shoulder and the end of the strap, so you can see whose strap it is before you order. Setlist Straps is the UK retailer: we price it in pounds, answer your email from East Sussex and take returns to a UK address.

There is one size. The tail is cut with a row of slots and the shoulder end feeds through them, the way a belt works, so you set the length yourself once it arrives and change it whenever you want. Nothing to measure before you buy.

Two layers of cowhide stitched together, with the back finished as suede. That is what the maker states and it is what the photographs show. The leather thickness has not been confirmed to us, so you won't find a figure for it here, and neither the maker nor we make any claim about the grade of the hide.

A wide strap. We asked Soldier for the figure on 14 September 2026 and have not had it back, so there is no number for the width anywhere on this site. The photographs show it across a guitar neck and over a shoulder, which is as close as we can get you until they answer.

Your order is sent to our fulfillment partner the moment it is paid, and their warehouse in China posts it to you direct. Dispatched within 3 days, then 4 to 7 days in transit. UK delivery is free on every strap. We will open US delivery from stock held inside the United States, with nothing to pay at the door; leave your email on the shipping page and we will tell you the day it opens.

Cancel before dispatch and we refund in full. After it arrives you have 14 days to cancel under the Consumer Contracts Regulations and 30 days under our own policy; send it back unused and we refund the price, the delivery charge and your return postage. The risk of it being wrong for you is ours.

If the guitar has two strap buttons, yes. Both ends of this strap are button holes, so an acoustic with only the tail button needs a headstock tie or a neck button fitted by a repair shop. We don't sell either.

Not yet. Since August 2025 the US charges import duty on every parcel, so we will only open US delivery from stock held inside the United States, with nothing to pay at the door. Leave your email on the shipping page and we will tell you the day it opens.

Each end has a single strap-button hole, which is the shape any standard strap lock pin fits. We don't sell strap locks, so buy them wherever you buy strings; the strap lock guide covers when they are worth fitting.

No. There is no foam in it. The shoulder is two layers of cowhide, so the weight is spread by the width of the strap rather than by padding.

No. We buy this strap as the maker makes it, and the only marking on it is the maker logo embossed into the leather.

In a plastic bag. There is no box, no tissue and no gift box.