Returns and exchanges

Wrong length? Exchange it free

If a strap is the wrong length, tell us within 30 days of delivery and we send the other length free of charge, with a prepaid label for the first one. This applies whether you ordered it or received it as a gift. Play it, check the fit against the length card, and if it is wrong, use the contact form with your order number.

30-day returns

Anything unused and in its original condition can be returned within 30 days of delivery for a full refund of the price you paid, including the standard delivery charge if there was one. Email us first so we know it is coming, then post it back; return postage is paid by you unless the item is faulty or we sent the wrong thing, in which case we send a prepaid label. Refunds go back to the original payment method within 5 business days of the parcel reaching us.

Your right to cancel

Under the Consumer Contracts Regulations 2013 you have the right to cancel this contract within 14 days without giving any reason. The cancellation period ends 14 days after the day on which you, or a person you nominate, receive the goods (or the last item, if an order is delivered in parts). You can cancel before dispatch too, at any time.

To exercise the right to cancel, tell us by a clear statement: an email to hello@setliststraps.com, a message through the contact form, or a letter to the address on the terms page. You may use the model cancellation form below but you do not have to. To meet the deadline it is enough to send your cancellation before the 14 days end.

If you cancel, we refund all payments received from you, including the standard delivery charge (but not any extra cost from choosing a delivery option other than our standard one), without undue delay and no later than 14 days after we receive the goods back, or 14 days after you provide evidence of having sent them, whichever is earlier. We refund using the same payment method you used. You must send the goods back within 14 days of telling us you are cancelling, at your own cost, and you are only liable for any reduction in value caused by handling beyond what is needed to establish the nature, characteristics and functioning of the goods.

Model cancellation form

Copy this into an email if you wish: "To Setlist Straps, hello@setliststraps.com: I hereby give notice that I cancel my contract of sale of the following goods: [items], ordered on [date], received on [date]. Name of consumer: [name]. Address of consumer: [address]. Date: [date]."

Faults

Full-grain leather has natural marks, veins and small variations in color; those are not faults. Split stitching, a torn button hole, or a strap that does not match its description is. Send a photo to hello@setliststraps.com and we replace or refund without asking you to send it back first. Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality; nothing on this page limits those rights.