Returns and canceling

Cancel before it ships

Until the parcel is dispatched, one email to hello@setliststraps.com cancels the order and we refund you in full. Nothing has to go back and nothing costs you anything. Dispatch happens within 3 days of payment, so if you change your mind, say so early.

Your right to cancel after it arrives

Under the Consumer Contracts Regulations 2013 you have 14 days from the day the strap is delivered to cancel, without giving any reason. Tell us by a clear statement: an email, a message through the contact form, or a letter to the postal address we send you when you email. You then have 14 days from telling us to send the strap back.

Post it to us in the United Kingdom, not to the maker in China. Returns go to our address in Hailsham, East Sussex. Email hello@setliststraps.com with your order number and we reply within one business day with the full return address. We refund your return postage as well as the price: post it second class, email us the receipt, and the postage comes back with the refund. If the strap is faulty or not as described, the same applies and we say so first. We refund all payments received from you, including the standard delivery charge, within 14 days of the parcel reaching us, or within 14 days of you showing us proof of postage, whichever is earlier, and to the same payment method you used. You are only liable for any reduction in value caused by handling beyond what is needed to establish the nature, characteristics and functioning of the goods.

30-day returns

On top of the statutory 14 days, anything unused and in its original condition can be returned within 30 days of delivery for a full refund of the price you paid, including the standard delivery charge. Email us first so we know it is coming. The address, the postage refund and the refund timing are the same as above. The risk of the strap being wrong for you is ours, not yours.

Model cancellation form

Copy this into an email if you wish: "To Setlist Straps, hello@setliststraps.com: I hereby give notice that I cancel my contract of sale of the following goods: [items], ordered on [date], received on [date]. Name of consumer: [name]. Address of consumer: [address]. Date: [date]."

Faults

Leather is a natural material and carries marks, veins and small variations in color; those are not faults. Split stitching, a torn button hole, or a strap that does not match its description is. Send a photo to hello@setliststraps.com and we replace or refund without asking you to send it back first. Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality; nothing on this page limits those rights.